• Home»
• FAQs

Most all of our books are “New.” We do, however, occasionally have a used book in inventory, and those books are identified as such, and the condition is described. 

Where does Janaway get all of its books?

We purchase from all of the major genealogical publishing houses in the United States, as well as from many small or independent publishers. We also publish many our own books, most of which are reprints of rare or out-of-print books. Janaway also has numerous “Print-on-Demand” books, which are generally printed as a single copy.

If a book is "Out-of-Print," will it be reprinted?

Most books that are currently shown as "Out-of-Print," are really "Temporarily Out-of-Print." The publishers, as a general practice, will reprint the books when they determine there is sufficient demand to justify reprinting the book. When we place our orders with our publishers, we order those books that have been requested...even though we know them to be out-of-print. This is one of the methods the publishers use to determine demand for out-of-print items. If you see a book you would like to purchase that is currently out-of-print, please let us know...this information will be passed on to the publisher.

Will Janaway Genealogy Books special order a book?

We will be happy to special order an item, if it can be located. It would be very helpful if we know the author, the exact title, or any other information relative to the item requested. If the book is published by one of our publishers, there is no extra charge. On the other hand, if it is a used or rare book, or is purchased from a publisher we do not normally use, there is a service charge. 

Why is it that no items are listed under some States or categories?

Although we would like to carry genealogy books and products that represent every Country, State, County, Ethnic Group, or category, we have to focus our resources in those areas our customers have shown an interest. If you have specific requests, or if there are categories or subjects you would like to see in our inventory, please let us know. Your requests and purchases are what determine our inventory. 

How quickly are items shipped after purchase, and how quickly will I received my book?

Depending on when the order is received, the item is processed either the day of the order, or on the following business day, and the item is generally shipped the day of processing, or the following day.

HOWEVER, the speed of delivery is most often dependent upon your choice of the shipping method. Packages sent by “Priority Mail,” or "Express Mail" are the most expedient methods, and will generally reach their destination within one to four delivery days, depending on the method selected. “Media Mail,” on the other hand, is much more economical, and will generally reach its destination in seven to 10 days. Because of the higher costs of "Express" and "Priority," most of our customers choose to ship “Media Mail.” 

If speed is important, we recommend “Priority Mail,” or "Express Mail." If economy is your criteria, “Media Mail” would be an appropriate choice. 

What is Janaway Genealogy’s RETURN POLICY?

Returns are permitted if the book is in the same condition as it was when purchased, and approval is granted by Janaway within 30 days from the date of purchase. ALL RETURNS REQUIRE PRIOR APPROVAL BY JANAWAY.  

There is a 25% RESTOCKING FEE for all returns.
 

All other inquiries, please use our regular number at 805-925-1038. If you have questions, comments or feedback, we'd love to hear from you.